Below, we explain the following rules regarding the terms and conditions of use that we have in place at our establishment to ensure a positive and enjoyable experience for our customers:
1. Purchase and Reservation Policy
Ticketing and Ordering Procedures
When purchasing tickets, food, or products online, the customer confirms that the information entered is correct and that they understand the purchase conditions, such as schedules, availability, and any restrictions. The company reserves the right to cancel transactions in the event of fraudulent use or obvious errors.
2. Website Terms of Use
Basic Navigation Rules
The customer agrees to use the cinema's website responsibly, without taking any actions that could damage the system, alter reservations, or affect the normal operation of the service. Access implies respecting the established rules and using the information only for personal and legitimate purposes.
3. Proper Use of the Facilities
Rules within the Cinema and Food Areas
The customer must behave appropriately, respect the facilities, keep their tickets, and follow the instructions of the staff. These rules guarantee a safe and enjoyable experience for all users, both in the theaters and in the food and beverage areas.
4. Incident and Refund Management
Procedure for Problems or Complaints
If any problem arises with a ticket, a food item, or an item purchased online, the customer can request assistance. The company will process exchanges or refunds according to current regulations and provided that the product or service meets the established conditions.